Customer Account Management Assistant - Company Confidential - Singapore, Ho Chi Minh (Vietnam), Jakarta Raya (Indonesia), Delhi (India), Johor (Malaysia), Kuala Lumpur (Malaysia), National Capital Reg (Philippines), Bangkok (Thailand)

Advertised:16-05-13 Closing Date:15-06-13

Company Confidential

Customer Account Management Assistant
Across Singapore, Jakarta Raya (Indonesia), Delhi (India), Johor (Malaysia), Kuala Lumpur (Malaysia), National Capital Reg (Philippines), Bangkok (Thailand), Ho Chi Minh (Vietnam)


  • Arrange scheduling of jobs and delivery of equipment
  • Respond promptly to customer inquiries
  • Process sales orders, forms, applications and requests
  • Provide delivery information to customers
  • Handle and resolve customer complaints
  • Log activities in customer relationship management system
  • Follow up customers for payment
  • Organise work flow to meet deadlines
  • Work in high pressure role
  • Direct requests and unresolved issues to the designated resource
  • Record details of enquiries, comments and complaints
  • Communicate and co-ordinate with internal departments
  • Actioning tasks to ensure customer satisfaction
  • Data collection and ordering


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
  • Required skill(s): fluent in written and spoken english, communication skill, customer account management, customer acquisition, Customer Service.
  • Required language(s): English
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Customer Service or equivalent.
  • Full-Time and Contract position available.

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