Customer Service cum Claims Administrator - PT Tecprotec - Jakarta Selatan (Jakarta Raya)

Advertised:26-04-13 Closing Date:26-05-13

PT Tecprotec

PT Tecprotecadalah perusahanan yang mempunyai specialisasi di bidang telekomunikasi yang menyediakan inovasi terhadap perlindungan produk mobile phone ( phone cell ) untuk 3 provider besar di malaysia.

Tecprotec memperluas bisnis nya ke pasar luar negri dan saat ini bertempat di Indonesia. Tecprotec mencari orang2 yang bermotifasi tinggi untuk bergabung untuk mendapatkan pencapaian yang sesuai dengan keinginan perusahaan.
Kandidat yang terpilih berkesempatan bekerja langsung pada perusahaan operator celular dan karir yang dinamic bersama tecprotec.

Customer Service cum Claims Administrator
IDR 1500000 - 3000000
Jakarta Selatan (Jakarta Raya)


  • Process mobile phone insurance claims administration.
  • Register claims and Administrate claims.
  • Deliver Excellent Customer Service Experience to our customers who calls in to enquire and file a claim.
  • Maintain diary and monitor claims on regular basis.
  • Make sure all claims are processed within clients SLA.
  • Working together with the Tel-co or handset repairers and provide advise to the Insurer and dealers on claims assignments.
  • Other claims matter, i.e. assess claims, prepare settlement offer and phone replacement, follow up on appeal claims, conduct claims review,claims testimonials, issue Major Claims Report and etc.
  • Other daily administration matter, i.e. inbound calls, policy enquiries, data entry, support Operations and Sales managers daily administration issues and etc.
  • Report directly to the Operations Manager.


  • Candidate must possess at least a Diploma qualifications and above .
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • At least1 year of working experience in the Customer Service background.
  • Excellent computer skill in Microsoft Office.
  • Possess a good command of the spoken and written English and Bahasa Malaysia.
  • Able to work independently and to interact with all levels of people.
  • Responsible, hardworking with pleasant personality
  • An appetite for growth and personal development
  • Applicants must be willing to work in Jakarta

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