MISSIONS:

Customers main contact in Sidel; leads the profitable growth of all services solutions sales in his area (group of customers) and ensure customer satisfaction on service activities, on his area, working cooperatively with Field Service and Service Opeations :

- Service Sales : know the service portfolio, define and drive sales activities in his area (group of customers)
- Customer Satisfaction : coordinate and drive field operations on his area (guarantee, maintenance, IB services) in connection with Filed Service and Service Operations
- Accountability : accountable for service sales (including spare parts) and customer satisfaction in his area (group of customers), account receivables

RESPONSIBILITIES:

1. Based on product portfolio and pricing prepared by LCM and Clusters Marketing, he has to plan contacts, visits, promotion to maximize the service sales in his area; he follows negotioation rules of the Company, to secure margins, he draws up sales forecast on his area and report on progress to the account manager.

2. Receive everyday customer issues and monitor adapted and durable solution for customer satisfaction, getting the support of Project Management (O&U quotations and project management), Field Service (service back-office, FSE planning, logistics, technical support) and Service Operations (PA quotations, materials in guarantee, O&U execution); drive the customer issues escaltion process.

3. Manage LCM receivables and ensure all overdue amounts from all customers are paid promptly by calling customers and arranging for settlements while maintaining customer relations. Also work on overdues under the responsibility of GAM/AM.

Work closely with Local Entity Finance team to monitor Account Receivables based on aging reports.