Customer Account Management Assistant Across Singapore, Jakarta Raya (Indonesia), Delhi (India), Johor (Malaysia), Kuala Lumpur (Malaysia), National Capital Reg (Philippines), Bangkok (Thailand), Ho Chi Minh (Vietnam)
Responsibilities:
Arrange scheduling of jobs and delivery of equipment
Respond promptly to customer inquiries
Process sales orders, forms, applications and requests
Provide delivery information to customers
Handle and resolve customer complaints
Log activities in customer relationship management system
Follow up customers for payment
Organise work flow to meet deadlines
Work in high pressure role
Direct requests and unresolved issues to the designated resource
Record details of enquiries, comments and complaints
Communicate and co-ordinate with internal departments
Actioning tasks to ensure customer satisfaction
Data collection and ordering
Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
Required skill(s): fluent in written and spoken english, communication skill, customer account management, customer acquisition, Customer Service.
Required language(s): English
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Managers specializing in Customer Service or equivalent.
Valiram Group is Southeast Asias leading luxury goods and specialist retailer with presence in Malaysia, Singapore, Indonesia, Australia and China, operating over 100 stores, representing in excess of 150 brands across various categories including fashion and accessories, timepieces and jewellery, leather goods, fragrance and cosmetics and confectionary. Creating world-class retail environments which offer compelling and luxurious shopping experiences is the hallmark of the Group as it continues to bring to the region iconic luxury brands as well as cutting-edge retail concepts in the domestic and travel-retail arena. We succeed because our commitment towards achieving the impossible is unparalleled and to ensure that we keep this tradition alive we are only interested in hiring the best!
Retail Assistant Jakarta Raya
Responsibilities:
Willing to work on shift schedule
Good communication skills and able to work in a team
Courteous, efficient and maintains tidy appearance
Attractive looks and propotional, with a minimum height of 167cm
Fashion retail/department store/service/hospitality industry background is highly appreciated
Preferably those from the range of 20 to 26 years old
Requirements:
Candidate must possess at least a High School Diploma
Good command in both English and Bahasa Indonesia
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Non-Executives specializing in Sales - Retail/General or equivalent.
Full-Time position.
Only shortlisted candidates will be notified.
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